Privacy Statement & Terms and Conditions

1. Who We Are

SarvCare is a psychology and counselling practice based in the Netherlands, operated by Atena Karimzadeh, Psycholoog NIP® (registration #250722). We provide individual therapy and mental health support in English and Farsi, both online and in person.

• Business name: SarvCare
• Email: info@sarvcare.nl
• Website: www.sarvcare.nl

2. What Data We Collect

We collect only the data necessary to provide our services:

Contact Form & Booking

• Name
• Email address
• Phone number (optional)
• Preferred language
• Your message (optional)

Therapy Sessions

• Session notes (kept strictly confidential)
• Treatment records as required by professional guidelines

Website

Our website does not use tracking cookies or analytics. The only third-party service embedded is Cal.com for appointment booking, which has its own privacy policy.

3. Why We Collect Your Data

We process your personal data for the following purposes:

• To respond to your inquiry or contact form submission
• To schedule and manage appointments
• To provide therapy and mental health services
• To comply with professional and legal obligations

The legal basis for processing is your consent (Article 6(1)(a) GDPR) and our legitimate interest in providing healthcare services (Article 6(1)(f) GDPR).

4. How We Protect Your Data

• All communications are handled through secure, encrypted channels
• Session notes are stored securely and accessible only to your therapist
• We do not share your data with third parties unless legally required
• Online sessions are conducted via secure, encrypted video platforms

5. Data Retention

We retain your personal data for the following periods:

• Contact form submissions: deleted within 12 months after last contact, unless you become a client
• Client records: retained for 20 years after the last session, as required by Dutch healthcare regulations (WGBO)
• Financial records: retained for 7 years as required by Dutch tax law

6. Your Rights (GDPR)

Under the General Data Protection Regulation, you have the right to:

• Access — request a copy of your personal data
• Rectification — correct inaccurate data
• Erasure — request deletion of your data (subject to legal retention requirements)
• Restriction — limit how we process your data
• Portability — receive your data in a portable format
• Objection — object to data processing

To exercise any of these rights, email us at info@sarvcare.nl. We will respond within 30 days.

You also have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

7. Confidentiality

As a registered psychologist (NIP), Atena Karimzadeh is bound by professional confidentiality. Everything discussed in therapy sessions is strictly confidential and will not be shared with third parties without your explicit consent, except when:

• There is a serious and immediate risk to your safety or the safety of others
• Disclosure is required by law

8. Terms & Conditions

Appointments & Cancellations

• The free initial consultation (20 minutes) is without obligation
• Regular sessions must be cancelled at least 24 hours in advance
• Late cancellations or no-shows may be charged in full

Fees

• Session fees will be communicated during or after the free consultation
• Payment is due within 14 days of the invoice date

Complaints

If you have a complaint about our services, please contact us at info@sarvcare.nl. As a NIP-registered psychologist, we follow the NIP complaints procedure.

9. Changes to This Policy

We may update this privacy statement and terms from time to time. The latest version is always available on this page.